| dc.description.abstract | In partnership with Yakima Neighborhood Health Services (YNHS), a non-profit organization, this capstone project sought to understand the cultural competence skills among employees, the possible impact of race, gender, and sexual orientation, and to determine possible areas to expand their efforts around diversity, equity, and inclusion. To explore the problem of practice, the Process of Cultural Competence in the Delivery of Healthcare Services by Campinha-Bacote (1998) was employed. An adapted version of the Cultural Competence Self-Assessment Checklist (CCSAC) was used to calculate the cultural proficiency of YNHS personnel. The data analysis highlighted that YNHS employees perceived themselves as fairly culturally competent professionals and often considered social differences when interacting with patients of diverse backgrounds. In addition, the results implied that staff members of historically underrepresented groups and those in frontline positions were more culturally competent than medical providers and employees with less patient interaction. The recommendations for potential areas of improvement were based on the research questions, the CCSAC survey findings, guidance from the conceptual framework, and best practices from the U.S. Department of Health and Human Services. | en_US |
