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Featured Research: The Failings of NetPromoter
| Title: | Featured Research: The Failings of NetPromoter |
| Author: | Keiningham, Timothy L. |
| Description: | Includes descriptive metadata provided by producer in MP3 file: "Owen Graduate School of Management - Podcasts - Featured Research: The Failings of NetPromoter - Timothy Keiningham, Senior Vice President and Head of Consulting, Ipsos Loyalty." |
| Subject: | NetPromoter |
| LCSH Subject: |
Consumer satisfaction
Service industries -- Marketing Success in business |
| URI: | http://hdl.handle.net/1803/1232 |
| Date: | 11/19/07 |
Files in this item
| Files | Size | Format | View |
|---|---|---|---|
| Featured Research_ The Failings of N.mp3 | 5.473Mb | MPEG Audio |
View/ |
